About Us

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In June 1982, Tom Svrcek started CSC Insurance Options using the lessons he learned from his father Rudy, a well-known local business leader. Today, CSC Insurance Options is Pittsburgh’s fastest growing independent auto, home and life insurer.

When you deal with CSC, you will find a team effort on your behalf. We train our agents and service representatives to be solution-oriented, not focused on a sale. They work together to serve you. We live by a one-day guarantee: calls are returned within one business day, coverage concerns are addressed in one business day, and claim matters will be resolved in one business day. Guaranteed. No exceptions.


  • MONEY BACK GUARANTEE… We back up every single policy with a Total Satisfaction Guarantee: we’ll refund your unused premium and give you your money back, no questions asked.
  • CUSTOMER LOYALTY. We are an independent brokerage and are not loyal to one company. We are loyal to you and only you; the customer.
  • ACCESSIBLE. We are local people serving local people. While we’re big enough to have clout and deliver affordable rates, CSC is just up the road if our customers need us.
  • EDUCATED. We are also Charter Members of the National Society of Agents for Consumer Education to help you avoid pitfalls and problems that consumers face when purchasing insurance.



MEET OUR STAFF. CSC’s staff – and their backgrounds – are available below. You’ll see how our experience and commitment to continuous education will make the difference for you!


Patti Patrice Amprim, Personal Lines Customer Service Representative, handling customer inquiries and helping to educate customers about their insurance policies. She brought more than 20 years of experience in Personal Insurance when she joined CSC in 2001. Prior to her position with CSC, she worked with the Githens Insurance Center in Belle Vernon as an Insurance Agent. She is a Licensed Property & Casualty Agent.
Gisele Gisele Bilski, Personal Lines Customer Service Representative, of Perryopolis., has 22 years years of insurance experience. Ten years as a licensed office manager and twelve years as a claims adjuster. She has a degree in Human Resources Management from Geneva College.
Jill Jill Brock, Group Benefits Producer of Washington, has been with CSC Insurance Options since 2000. She holds a Bachelors degree in Human Resource Management from Messiah College in Grantham, PA and earned her Health, Accident, Life and Annuities License in 2001. Ms. Brock works with group health, life, dental, vision and disability insurance clients who employ up to 200 people. She has played a role in CSC’s designation as a “President’s Council” Member with Health America/Health Assurance, the highest classification an agency can attain for generating new business and maintaining relationships with existing clients.
Cheri Cheri Buza, Personal Lines Customer Service Representatives, has been with CSC Insurance Options since 2002. A licensed agent in Property and Casualty, she started as a receptionist, was promoted to a Personal Lines Customer Service Represantive in 2004. She is handling business retention and business development. She completed her Property & Casualty License in 2004 and earned a Certified Insurance Service Represantive (CISR) Designation in 2007.
Pam Pam Dolfi, Controller, a Fellsburg resident, joined CSC Insurance Options in 1985 as a Personal Lines Customer Service Representative. She earned the position of Personal Lines Supervisor prior to her current capacity as Controller, which she has held since 1999. She has been a licensed Property & Casualty Agent since 1976. Prior to joining CSC, she was a Customer Service Representative with the Williams Insurance Agency in Belle Vernon, PA. As Controller, Ms. Dolfi oversees and authorizes all financial expenditures for the company.
Teresa Teresa Ann Felt, Receptionist, is a self-described People Person. Front line to everyone, she has been with the firm since 2002, also handling many responsibilities for President/Owner Thomas Svrcek. Ms. Felt is a Latrobe resident, and previously worked in Purchasing with Paxar in Sayre, PA for eight years prior to joining CSC.
Ginnie Ginnie Furio, Chief Financial Officer has been an employee since January 2003. She has a BS degree in Accounting/Business Administration from California University of PA and is a Certified Public Accountant. Although Ginnie is primarily responsible for the financial and accounting functions of the agency, she is also a licensed Property & Casualty agent since 2005. Prior to joining CSC, Ginnie was the Controller for an industrial supply distributor for 5 years and prior to that she was a manager for a large Pittsburgh public accounting firm for 8 years. Ginnie is a member of the Pennsylvania Institute of Certified Public Accountants and the American Institute of Certified Public Accountants.
John John J. Gilmore, Life Sales Agent, a Belle Vernon resident, brings more than 25 years of experience to his clients at CSC Insurance Options. He helps counsel individuals to locate the most advantageous solutions for their life, health, annuities and long-term care insurance needs. He currently has a portfolio of customers throughout Pennsylvania. Prior to joining CSC in 1998, Mr. Gilmore was a Partner in Belle Vernon Insurance. Mr. Gilmore has been a Life & Health Licensed Agent since 1978.
Maria Maria L. Giordano, Commercial Insurance Administrative Representative a Rostraver Township resident, came to CSC Insurance Options in 2000 as a Personal Lines Sales Assistant after working as a Pharmacist Technician for six years. Upon earning her Property & Casualty Insurance License in 2001, she briefly worked in the Claims Department before moving in 2003 to her current position. She provides support services for the Commercial Lines Department.
Terri Teresa L. (Terri) Greene Personal Lines Assistant, joined CSC Insurance Options in 2002 as part of a merger with the John Culp Agency in Monessen, where she worked as a Customer Service Representative for more than 20 years. She supports CSC’s Personal Insurance sales and customer service staff. She assures that our personal insurance customers receive one-on-one attention to their needs. She is a licensed Property & Casualty agent.
Mike Michael Hutton, a Canonsburg resident, licensed in Life, Health and Annuity/Long Term Care Producer, joined CSC Insurance Options in January 2009. Mike who has 20 plus years of solid experience in the business of insurance and finance will add measurably to the capability of our firm.
Kathy Kathy Jakela, Personal Lines Manager, a Donora resident, started with CSC Insurance Options in 1991. Currently, she's the Personal Lines Manager and Customer Service Executive, training and directing her team who handle customer service for the Personal Lines Division while personally handling select VIP customer accounts. At CSC, she progressed from Receptionist to Commercial Lines CSR Assistant to Customer Service Representative to her present position. Previously, she worked for nine years with the Colgan Agency in Donora. Licensed in Property & Casualty insurance.
Linda Linda Martik, Personal Lines Producer, of Finleyville, has been with CSC Insurance Options since 1998. A licensed agent in Property & Casualty, She started as a Receptionist and was promoted in 1999 to a personal lines Customer Service Representative. Previously she worked for seven years in customer service, accounts receivable and title work for an automotive dealership and has more than two decades of experience in accounting for a construction company.
Dean Dean Mathies, Network Administrator, of Finleyville has been with CSC Insurance Options since leap day 1988. He holds a degree in Business Administration from Indiana University of Pennsylvania. While working at CSC as Network Administrator, he also served as CSC’s Claims Manager until 2002. He traveled nationwide for AMS Services for two years as a software implementation analyst. Prior to joining CSC, he owned Mathies Insurance in Finleyville, and was also a Claims Adjuster for Underwriters Adjusting Company.
Susan Susan McMichael, Personal Lines Customer Service Representative, of West Newton, has been with CSC since joining the agency in 2002. She acts as front line to CSC’s Personal Insurance customers, putting her nearly two decades of experience to work for them. Prior to her joining CSC Insurance Options, she worked for four years as Customer Service Representative and Office Manager for the Matt Knizner State Farm Agency in Greensburg, and was a Customer Service Representative for the Charles M. Mills Agency in Greensburg for nine years. She has been licensed in Property & Casualty and Health since 1988, and earned her Life License in 1992. She also holds a CISR designation.
Ron Ron Mitko, Personal Lines Customer Service Representative, joined CSC Insurance in 2009. Ron is a licensed Property and Casualty Agent and has 1 year of experience with Insurance Service Center, Inc in West Newton, PA. Ron is a 2007 graduate of Washington and Jefferson College and resides in Pleasant Hills.
Bob Robert Paraschak, Commercial Lines Account Executive, a resident of Pittsburgh, is a Certified Insurance Counselor and Property & Casualty Insurance Agent. He joined CSC Insurance Options in 2002 after a 23-year career in the Public Sector. He holds a BA and MBA from the University of Pittsburgh. As a Commercial Lines Account Executive, he reviews, analyzes and services existing CSC middle market commercial accounts. In addition, he underwrites and sells to prospective middle market commercial clients.
Mary Mary Perrotta, Personal Lines Assistant, a Donora resident, is a Licensed Property & Casualty Agent who troubleshoots all new policies to assure they are processed error-free. She started as a Receptionist at CSC in 2000 and was promoted to Customer Service Representative prior to her current assignment in quality assurance. She brings 15 years of management and customer service experience from previous positions in the banking and medical industries.
Al Al Poroda, Personal Lines Sales Agent, is a Monongahela resident and has been with CSC Insurance Options since 1997. He holds an Associate Degree in Business Management, is a licensed Property & Casualty Agent since 1997, and earned his Life & Health License in 2004. He served for three years as Sales Supervisor for CSC, and is a former General Manager for McDonald’s Corporation for 13 years. In 2002, he was one of three individuals at CSC recognized by Donegal Insurance Company for top agency sales. In his current position, he is one of CSC’s primary contacts for Business Development in Personal Lines. Mr Poroda is currently attending seminary for the Diocese of Pittsburgh and upon completion with be an ordained Deacon for the Diocese.
Lynn Lynn Rauch, Vice President of CSC Insurance Options, is a Certified Insurance Counselor and Licensed Property & Casualty Agent. She is a Peters Township resident and has worked in the insurance industry for more than 25 years throughout the Pittsburgh area. Upon joining CSC in 1988, she has held several positions in the Commercial Lines Department including Commercial Lines Manager before being named agency Vice President in 2008. In addition to assisting the President in the general management of the agency, she oversees the CSC’s Human Resource and Compliance activities, manages CSC’s Commercial Lines Department and serves as an Account Executive for CSC’s large commercial accounts.
Jason Jason Sherwood, New Business Development, is both a licensed Property & Casualty insurance agent as well as a Life & Health insurance agent. His primary role is New Business Development, for both commercial and personal lines and is a certified Commercial Lines Coverage Specialist. He has also served CSC as a Commercial Lines Sales Agent & a Personal Lines Sales Agent.  He joined our team in 2005 after 7 years in the Telecommunications industry. Mr. Sherwood holds a BA from Messiah College and an MBA from Waynesburg University. He takes pride in bringing in new business by nurturing our current customer relationships and helping our customers to grow their businesses.
Krissie Krissie S. Sprowls, Group Benefit Account Executive, is a Belle Vernon resident and has been with CSC Insurance Options since 1999. She is licensed in Accident & Health, Life and Fixed Annuities since 1995. She has been involved in the insurance industry since 1991, having worked for Washington-based agencies of Hood Insurance, Meyer & Eckenrode and Morgan Benefits.
Lori Lori Jo Stange, Personal Lines Customer Service Representative, of Monessen. Her career has focused on front line service, problem solving and customer interaction. She holds nearly 15 years of experience in the insurance industry, seven of which have been as a Customer Service Representative for Personal Insurance customers at CSC Insurance Options. Her previous positions span seven years: as Office Manager for The Willow Agency in Belle Vernon and Customer Service Representative with Hood Insurance in Washington, PA. She has been a licensed Property & Casualty Agent since 1991.
Matt Matthew Terchick, account executive, of Rostraver Township joined CSC Insurance Options in 2009. Prior to joining CSC he worked at and owned Insurance Service Center Inc. in West Newton for 35 years. He is a veteran of the US Navy and a graduate of Robert Morris University with a BS in Business Administration. Matt started his career in the insurance industry as a property/casualty underwriter and also as a field marketing representative with the USF&G Insurance Company. He is also a member ot the West Newton Rotary Club and holds a Paul Harris designation.
Diane Diane Tierno, Commercial Lines Account Executive, of Whitehall, joined CSC in 2002 after serving as Vice President and Partner of Gerald J. Tierno & Associates Inc. in the South Hills for 14 years. As a Commercial Lines Account Executive at CSC Insurance Options, She puts her agency ownership and industry experience to work to keep CSC’s Insurance Customers informed about their policies and the best options available for them. She holds a Bachelor of Arts from the University of Pittsburgh, and has been a licensed Property & Casualty and Health Agent since 1990.
Bonnie Bonnie Vedder, Commercial Lines Account Executive, a resident of Donora, is a licensed property and casualty insurance agent.  She joined CSC Insurance Options in 1994 as the Receptionist and Assistant to the President, where she had an active role with Marketing.  She has held positions as Commercial Lines Assistant, Claims Assistant, Personal Lines Assistant, Personal Lines Customer Service Representative and Commercial Lines Technical Operations Administrator before handling her current assignment.  She also brings 14 years administrative and supervisory knowledge gained while working in the retail, manufacturing and hotel industries.





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CSC Insurance Options
4552 Route 51 South * Belle Vernon, PA 15012
Phone: (800)734-2727 / (724)929-2300 * Fax: (724)929-5210