In June 1982, Tom Svrcek started CSC Insurance Options using the lessons he
learned from his father Rudy, a well-known local business leader. Today, CSC
Insurance Options is Pittsburgh’s fastest growing independent auto, home and
When you deal with CSC, you will find a team effort on your behalf. We train
our agents and service representatives to be solution-oriented, not focused on a
sale. They work together to serve you. We live by a one-day
guarantee: calls are returned within one business day, coverage
concerns are addressed in one business day, and claim matters will be resolved
in one business day. Guaranteed. No exceptions.
WHY WE’RE DIFFERENT.
MONEY BACK GUARANTEE… We back up every single policy with a
Total Satisfaction Guarantee: we’ll refund your unused premium and give you your
money back, no questions asked.
CUSTOMER LOYALTY. We are an independent brokerage and are
not loyal to one company. We are loyal to you and only you; the
ACCESSIBLE. We are local people serving local people. While
we’re big enough to have clout and deliver affordable rates, CSC is just up the
road if our customers need us.
EDUCATED. We are also Charter Members of the National
Society of Agents for Consumer Education to help you avoid pitfalls and problems
that consumers face when purchasing insurance.
MEET OUR STAFF. CSC’s staff – and their backgrounds – are
available below. You’ll see how our experience and commitment to continuous
education will make the difference for you!
Patrice Amprim, Personal Lines Customer Service
Representative, handling customer inquiries and helping to educate customers
about their insurance policies. She brought more than 20 years of experience in
Personal Insurance when she joined CSC in 2001. Prior to her position with CSC,
she worked with the Githens Insurance Center in Belle Vernon as an Insurance
Agent. She is a Licensed Property & Casualty Agent.
Gisele Bilski, Personal Lines Customer Service
Representative, of Perryopolis., has 22 years years of insurance experience. Ten years as a licensed office manager and twelve years as a claims adjuster. She has a degree in Human Resources Management from Geneva College.
Jill Brock, Group Benefits Producer of Washington, has been
with CSC Insurance Options since 2000. She holds a Bachelors degree in Human
Resource Management from Messiah College in Grantham, PA and earned her Health,
Accident, Life and Annuities License in 2001. Ms. Brock works with group health,
life, dental, vision and disability insurance clients who employ up to 200
people. She has played a role in CSC’s designation as a “President’s Council”
Member with Health America/Health Assurance, the highest classification an
agency can attain for generating new business and maintaining relationships with
Cheri Buza, Personal Lines Customer Service
Representatives, has been with CSC Insurance Options since 2002. A licensed
agent in Property and Casualty, she started as a receptionist, was promoted to a
Personal Lines Customer Service Represantive in 2004. She is handling business
retention and business development. She completed her Property & Casualty
License in 2004 and earned a Certified Insurance Service Represantive (CISR)
Designation in 2007.
Pam Dolfi, Controller, a Fellsburg resident, joined CSC
Insurance Options in 1985 as a Personal Lines Customer Service Representative.
She earned the position of Personal Lines Supervisor prior to her current
capacity as Controller, which she has held since 1999. She has been a licensed
Property & Casualty Agent since 1976. Prior to joining CSC, she was a
Customer Service Representative with the Williams Insurance Agency in Belle
Vernon, PA. As Controller, Ms. Dolfi oversees and authorizes all financial
expenditures for the company.
Teresa Ann Felt, Receptionist, is a self-described People
Person. Front line to everyone, she has been with the firm since 2002, also
handling many responsibilities for President/Owner Thomas Svrcek. Ms. Felt is a
Latrobe resident, and previously worked in Purchasing with Paxar in Sayre, PA
for eight years prior to joining CSC.
Ginnie Furio, Chief Financial Officer has been an employee
since January 2003. She has a BS degree in Accounting/Business Administration
from California University of PA and is a Certified Public Accountant. Although
Ginnie is primarily responsible for the financial and accounting functions of
the agency, she is also a licensed Property & Casualty agent since 2005.
Prior to joining CSC, Ginnie was the Controller for an industrial supply
distributor for 5 years and prior to that she was a manager for a large
Pittsburgh public accounting firm for 8 years. Ginnie is a member of the
Pennsylvania Institute of Certified Public Accountants and the American
Institute of Certified Public Accountants.
John J. Gilmore, Life Sales Agent, a Belle Vernon resident,
brings more than 25 years of experience to his clients at CSC Insurance Options.
He helps counsel individuals to locate the most advantageous solutions for their
life, health, annuities and long-term care insurance needs. He currently has a
portfolio of customers throughout Pennsylvania. Prior to joining CSC in 1998,
Mr. Gilmore was a Partner in Belle Vernon Insurance. Mr. Gilmore has been a Life
& Health Licensed Agent since 1978.
Maria L. Giordano, Commercial Insurance Administrative
Representative a Rostraver Township resident, came to CSC Insurance Options in
2000 as a Personal Lines Sales Assistant after working as a Pharmacist
Technician for six years. Upon earning her Property &
Casualty Insurance License in 2001, she briefly worked in the Claims
Department before moving in 2003 to her current position. She provides support
services for the Commercial Lines Department.
Teresa L. (Terri) Greene Personal Lines Assistant, joined
CSC Insurance Options in 2002 as part of a merger with the John Culp Agency in
Monessen, where she worked as a Customer Service Representative for more than 20
years. She supports CSC’s Personal Insurance sales and customer service staff.
She assures that our personal insurance customers receive one-on-one attention
to their needs. She is a licensed Property & Casualty agent.
Michael Hutton, a Canonsburg resident, licensed in Life,
Health and Annuity/Long Term Care Producer, joined CSC Insurance Options in
January 2009. Mike who has 20 plus years of solid experience in the business of
insurance and finance will add measurably to the capability of our firm.
Kathy Jakela, Personal Lines Manager, a Donora resident,
started with CSC Insurance Options in 1991. Currently, she's the Personal Lines
Manager and Customer Service Executive, training and directing her team who
handle customer service for the Personal Lines Division while personally
handling select VIP customer accounts. At CSC, she progressed from Receptionist
to Commercial Lines CSR Assistant to Customer Service Representative to her
present position. Previously, she worked for nine years with the Colgan Agency
in Donora. Licensed in Property & Casualty insurance.
Linda Martik, Personal Lines Producer, of Finleyville, has
been with CSC Insurance Options since 1998. A licensed agent in Property &
Casualty, She started as a Receptionist and was promoted in 1999 to a personal
lines Customer Service Representative. Previously she worked for seven years in
customer service, accounts receivable and title work for an automotive
dealership and has more than two decades of experience in accounting for a
Dean Mathies, Network Administrator, of Finleyville has
been with CSC Insurance Options since leap day 1988. He holds a degree in
Business Administration from Indiana University of Pennsylvania. While working
at CSC as Network Administrator, he also served as CSC’s Claims Manager until
2002. He traveled nationwide for AMS Services for two years as a software
implementation analyst. Prior to joining CSC, he owned Mathies Insurance in
Finleyville, and was also a Claims Adjuster for Underwriters Adjusting
Susan McMichael, Personal Lines Customer Service
Representative, of West Newton, has been with CSC since joining the agency in
2002. She acts as front line to CSC’s Personal Insurance customers, putting her
nearly two decades of experience to work for them. Prior to her joining CSC
Insurance Options, she worked for four years as Customer Service Representative
and Office Manager for the Matt Knizner State Farm Agency in Greensburg, and was
a Customer Service Representative for the Charles M. Mills Agency in Greensburg
for nine years. She has been licensed in Property & Casualty and Health
since 1988, and earned her Life License in 1992. She also holds a CISR
Ron Mitko, Personal Lines Customer Service Representative, joined CSC Insurance in 2009. Ron is a licensed Property and Casualty Agent and has 1 year of experience with Insurance Service Center, Inc in West Newton, PA.
Ron is a 2007 graduate of Washington and Jefferson College and resides in Pleasant Hills.
Robert Paraschak, Commercial Lines Account Executive, a
resident of Pittsburgh, is a Certified Insurance Counselor and Property &
Casualty Insurance Agent. He joined CSC Insurance Options in 2002 after a
23-year career in the Public Sector. He holds a BA and MBA from the University
of Pittsburgh. As a Commercial Lines Account Executive, he reviews, analyzes and
services existing CSC middle market commercial accounts. In addition, he
underwrites and sells to prospective middle market commercial clients.
Mary Perrotta, Personal Lines Assistant, a Donora resident,
is a Licensed Property & Casualty Agent who troubleshoots all new policies
to assure they are processed error-free. She started as a Receptionist at CSC in
2000 and was promoted to Customer Service Representative prior to her current
assignment in quality assurance. She brings 15 years of management and customer
service experience from previous positions in the banking and medical
Al Poroda, Personal Lines Sales Agent, is a Monongahela
resident and has been with CSC Insurance Options since 1997. He holds an
Associate Degree in Business Management, is a licensed Property & Casualty
Agent since 1997, and earned his Life & Health License in 2004. He served
for three years as Sales Supervisor for CSC, and is a former General Manager for
McDonald’s Corporation for 13 years. In 2002, he was one of three individuals at
CSC recognized by Donegal Insurance Company for top agency sales. In his current
position, he is one of CSC’s primary contacts for Business Development in
Personal Lines. Mr Poroda is currently attending seminary for the Diocese of
Pittsburgh and upon completion with be an ordained Deacon for the
Lynn Rauch, Vice President of CSC Insurance Options, is a
Certified Insurance Counselor and Licensed Property & Casualty Agent. She is
a Peters Township resident and has worked in the insurance industry for more
than 25 years throughout the Pittsburgh area. Upon joining CSC in 1988, she has
held several positions in the Commercial Lines Department including Commercial
Lines Manager before being named agency Vice President in 2008. In addition to
assisting the President in the general management of the agency, she oversees
the CSC’s Human Resource and Compliance activities, manages CSC’s Commercial
Lines Department and serves as an Account Executive for CSC’s large commercial
Jason Sherwood, New Business Development, is both a licensed Property & Casualty insurance agent as well as a Life & Health insurance agent. His primary role is New Business Development, for both commercial and personal lines and is a certified Commercial Lines Coverage Specialist. He has also served CSC as a Commercial Lines Sales Agent & a Personal Lines Sales Agent. He joined our team in 2005 after 7 years in the Telecommunications industry. Mr. Sherwood holds a BA from Messiah College and an MBA from Waynesburg University. He takes pride in bringing in new business by nurturing our current customer relationships and helping our customers to grow their businesses.
Krissie S. Sprowls, Group Benefit Account Executive, is a
Belle Vernon resident and has been with CSC Insurance Options since 1999. She is
licensed in Accident & Health, Life and Fixed Annuities since 1995. She has
been involved in the insurance industry since 1991, having worked for
Washington-based agencies of Hood Insurance, Meyer & Eckenrode and Morgan
Lori Jo Stange, Personal Lines Customer Service
Representative, of Monessen. Her career has focused on front line service,
problem solving and customer interaction. She holds nearly 15 years of
experience in the insurance industry, seven of which have been as a Customer
Service Representative for Personal Insurance customers at CSC Insurance
Options. Her previous positions span seven years: as Office Manager for The
Willow Agency in Belle Vernon and Customer Service Representative with Hood
Insurance in Washington, PA. She has been a licensed Property & Casualty
Agent since 1991.
Matthew Terchick, account executive, of Rostraver Township joined CSC Insurance Options in 2009. Prior to joining CSC he worked at and owned Insurance Service Center Inc. in West Newton for 35 years. He is a veteran of the US Navy and a graduate of Robert Morris University with a BS in Business Administration. Matt started his career in the insurance industry as a property/casualty underwriter and also as a field marketing representative with the USF&G Insurance Company. He is also a member ot the West Newton Rotary Club and holds a Paul Harris designation.
Diane Tierno, Commercial Lines Account Executive, of
Whitehall, joined CSC in 2002 after serving as Vice President and Partner of
Gerald J. Tierno & Associates Inc. in the South Hills for 14 years. As a
Commercial Lines Account Executive at CSC Insurance Options, She puts her agency
ownership and industry experience to work to keep CSC’s Insurance Customers
informed about their policies and the best options available for them. She holds
a Bachelor of Arts from the University of Pittsburgh, and has been a licensed
Property & Casualty and Health Agent since 1990.
Bonnie Vedder, Commercial Lines Account Executive, a
resident of Donora, is a licensed property and casualty insurance agent.
She joined CSC Insurance Options in 1994 as the Receptionist and Assistant to
the President, where she had an active role with Marketing. She has held
positions as Commercial Lines Assistant, Claims Assistant, Personal Lines
Assistant, Personal Lines Customer Service Representative and Commercial Lines
Technical Operations Administrator before handling her current assignment.
She also brings 14 years administrative and supervisory knowledge gained while
working in the retail, manufacturing and hotel